FAQS
Frequently Asked Questions
Our jewelry is crafted using rare materials such as authentic meteorites, combined with meticulous craftsmanship and bold, innovative design. Each piece is truly one of a kind — a blend of cosmic history and contemporary elegance.
Absolutely. We are proud members of the International Meteorite Collectors Association (IMCA), member #4748. Every year, we spend four months in Northern Sweden recovering genuine Muonionalusta meteorites ourselves. We also source materials from trusted international suppliers we’ve met at major mineral shows, ensuring each component is verified and certified.
Due to the rare and delicate nature of our materials, we recommend avoiding prolonged contact with water, sweat, or chemicals. If the piece gets wet, gently pat it dry with a soft cloth. For cleaning, use a small amount of toothpaste and a soft brush, then rinse and dry gently.
Yes. We accept custom requests for select models and can work with you to bring your vision to life. Please email us at info@primelabpetratides.com with your idea, and we’ll guide you through the process.
Yes. All of our pieces are backed by a warranty covering manufacturing defects. For full details, please refer to our warranty policy.
Yes, we ship worldwide from Albuquerque, New Mexico (USA). You’ll be able to select international shipping options at checkout.
We accept all major credit cards as well as select cryptocurrencies. You can view the full list of supported payment methods at checkout.
We do accept returns and exchanges under certain conditions. If you're not satisfied with your purchase, please contact us within the return window specified in our Return & Refund Policy.
You can reach our team anytime at info@primelabpetratides.com. We typically respond within 1 business day.