Privacy Policy
Privacy Policy
Last Updated: May 7, 2025.
Your privacy is important to us. This Privacy Policy explains what personal data PrimeLab Petratides (operated by INNOVA CONSULTING MARKETING LLC) collects, how we use and protect it, and your rights regarding that information. This policy applies to all information collected via our website https://primelabpetratides.com.
By using our website, you agree to the practices outlined in this Privacy Policy.
1. Data Controller
INNOVA CONSULTING MARKETING LLC
102 Gold Ave SW, Albuquerque, New Mexico 87102, USA
📧 Email: support@primelabpetratides.com
We are the data controller for any personal information collected through our website.
2. Information We Collect
We may collect the following categories of personal data:
-
Contact and Order Information: Name, email, phone number, shipping and billing address, order history.
-
Payment Details: Payment data is handled securely by our payment processor (e.g. Stripe). We only receive limited information such as payment status, method (e.g. Visa), and the last four digits of the card.
-
Technical and Browsing Data: IP address, browser type, device info, referring URLs, and interaction with our website (pages viewed, time spent).
-
Cookies and Tracking: See our Cookie Policy for details on cookies used for essential operations, analytics, and marketing (with consent).
-
Communications: Any information you send us via contact forms, email, or customer support.
We do not collect or request sensitive personal data (e.g. health, ethnicity, biometric data). Our services are not directed at children under 13, and we do not knowingly collect their data.
3. How We Use Your Information
We use your data to:
-
Process and deliver your orders
-
Respond to customer service inquiries
-
Send order confirmations and important notices
-
Prevent fraud or misuse
-
Improve website performance (analytics)
-
Send marketing emails (if you’ve opted in)
We only use your data where we have a lawful basis (contractual need, legal obligation, consent, or legitimate interest).
4. Sharing Your Information
We only share your information with:
-
Payment processors (e.g. Stripe)
-
Logistics providers (for order fulfillment and delivery within the USA)
-
Email and CRM platforms (to send order updates or marketing if opted-in)
-
Analytics and marketing tools (Google Analytics, Meta Pixel – only with consent)
-
Legal authorities if required by law
We do not sell your personal information to third parties.
5. International Transfers
Our company and service providers may process your data in the United States. If you are outside the U.S., your data will be transferred accordingly, and we will ensure appropriate safeguards (e.g. Standard Contractual Clauses where required by law).
6. Data Retention
We retain your personal data only as long as necessary to:
-
Fulfill orders and maintain your account history
-
Meet legal and tax obligations (e.g. transaction data kept 7 years)
-
Respond to potential disputes or customer service issues
You may request deletion of your data unless we are required to keep it legally.
7. Your Rights
Depending on your jurisdiction, you may have rights including:
-
Access to your personal data
-
Correction of inaccuracies
-
Deletion (right to be forgotten)
-
Object to or restrict certain uses
-
Withdraw consent at any time
-
Data portability
To exercise your rights, contact: support@primelabpetratides.com
For California residents: we do not “sell” your data as defined under the CCPA, but you still have the right to access and delete your information, and to not be discriminated against for exercising your privacy rights.
8. Security
We implement reasonable technical and organizational measures to protect your data, such as:
-
HTTPS encryption
-
Secure server infrastructure
-
Limited access to data by authorized personnel only
However, no system is fully immune from risk. We recommend using strong passwords and notifying us if you suspect any issue.
9. Third-Party Tools
Our site may use external services (e.g. Google Analytics, Meta Pixel). These services may collect data under their own privacy policies. We encourage you to read those if you interact with their widgets or tools.
10. Changes to This Policy
We may update this Privacy Policy over time. If significant changes occur, we will notify users via the website and update the “Last Updated” date.
11. Contact
INNOVA CONSULTING MARKETING LLC
102 Gold Ave SW, Albuquerque, NM 87102, USA
📧 Email: support@primelabpetratides.com