Terms and Conditions
Terms and Conditions
Last Updated: May 8, 2024
Welcome to https://primelabpetratides.com ("the Site"). These Terms and Conditions ("Terms") govern your access and use of the Site and your purchase of products from PrimeLab Petratides, operated by INNOVA CONSULTING MARKETING LLC, located at 102 Gold Ave SW, Albuquerque, New Mexico 87102, USA.
By using the Site or placing an order, you agree to be bound by these Terms.
1. Eligibility
You must be at least 18 years old (or of legal age in your jurisdiction) to make purchases on this site. By using the Site, you confirm that all information you provide is true and accurate, and that you are legally able to enter into this agreement.
2. Product Description and Disclaimer
PrimeLab Petratides sells natural meteorites and handcrafted jewelry. Due to the rare and organic nature of the materials:
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Each item is unique and may vary slightly in shape, color, pattern, or size from photos.
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We make reasonable efforts to describe and photograph products accurately, but minor variations do not qualify as defects.
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All meteorite items are sold as collectibles or decorative objects and are not intended for scientific or industrial analysis.
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Product descriptions are provided in good faith. Any claims regarding the origin or classification of a meteorite are based on available knowledge and are not legally binding warranties.
3. Pricing and Payment
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Prices are displayed in USD and do not include applicable taxes unless stated otherwise.
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Payments are securely processed via third-party providers (e.g., Stripe). We do not store full card data on our servers.
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Orders are considered confirmed only after successful payment authorization.
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We reserve the right to correct pricing errors and cancel any order with incorrect pricing before fulfillment.
4. Order Processing and Shipping
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Orders are processed within 1–2 business days and shipped from the United States.
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Delivery time within the USA is typically 3 business days via our chosen carrier.
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We do not offer international shipping.
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Once an order is marked as shipped, you will receive tracking details by email.
5. Returns and Refunds
Our refund policy is available here. In summary:
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Refunds are available for unworn, unused items returned within 14 days of receipt.
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Damaged or incorrect items will be replaced or refunded upon verification.
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Shipping fees are non-refundable unless the return is due to our error.
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Custom or altered pieces are non-refundable.
Please refer to our full Refund Policy for detailed conditions.
6. Intellectual Property
All content on this website, including text, images, product descriptions, logos, and designs, is the intellectual property of INNOVA CONSULTING MARKETING LLC or its licensors. Any reproduction or unauthorized use is strictly prohibited.
7. Limitation of Liability
To the fullest extent permitted by law:
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We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
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Each meteorite and gemstone is unique and may contain natural imperfections. These are not considered defects.
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While we stand by the authenticity of our materials, scientific classification is provided as indicative and not a contractual guarantee.
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Our total liability for any claim will not exceed the purchase price of the item in question.
8. Force Majeure
We are not responsible for delays or failures caused by events outside our control (e.g., natural disasters, carrier issues, customs delays, or pandemics).
9. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of New Mexico, USA. Any disputes shall be resolved in the courts of New Mexico. If you are a U.S. consumer, your rights under federal or state consumer protection laws remain unaffected.
10. Modifications
We may update these Terms from time to time. The updated version will be posted on the Site with a revised "Last Updated" date. Your continued use of the Site constitutes your acceptance of the changes.
11. Contact Information
For any questions regarding these Terms or your purchase, please contact us at:
📧 support@primelabpetratides.com
🏢 INNOVA CONSULTING MARKETING LLC
102 Gold Ave SW, Albuquerque, NM 87102, USA